Orders placed before 2pm on weekdays will be dispatched on the same day!
We offer Australia-wide free shipping* on all orders over $49, and $4.95 flat rate for domestic orders under $49, unless the order contains a product that has been assessed as a heavy or ultra-heavy item.
A NOTE ON HEAVY ITEMS
FightHQ endeavours to offer free shipping on as many orders as possible. However, orders containing an item over 20kg will be shipped at a fixed price in order to offset some of the extra logistical costs associated with shipping bulky items. This will be $99, $199 or $299 depending on your shipping address, and will be calculated before checkout. An additional $50 is incurred on orders containing an item over 40kg. Express Shipping is not available on heavy products.
Our Express Shipping cost is calculated automatically for each order based on the size, weight and location. If you want your fight gear fast then it's definitely the best option.
To see how much Express Shipping will cost for your order, simply add the items to your cart and enter your postcode and the price will be displayed.
Carriers & Delivery Time:
We use Australia Post, Star Track and Couriers Please to deliver our orders.
For an estimated delivery time, use this handy Australia Post Delivery Date Calculator. In the 'From' section enter: BURLEIGH DC QLD 4220, then your own postcode and suburb in 'To'.
As soon as we've dispatched your order and it's ready for pickup by our shipping carrier, you'll receive an email with the update and also a link to track your order! You can also log into your account to view your orders, simply select the order and hit 'Track'.
Things to Remember:
- Same day dispatch before 2pm is for orders placed on weekdays, however, our Warehouse Team do work over the weekend to ensure any weekend orders are ready for pickup on the following Monday.
- Orders placed after 2pm will be processed the following business day.
- Delivery times are based on business days (so they do not include public holidays).
- On the extremely rare occasion that we cannot locate an item in our warehouse, we will be in touch with you asap and try our best to ensure your order still leaves us on the day it is supposed to.
- We ask that you please be understanding of any unforeseen delivery delays with our shipping carriers, although they do an amazing job they do encounter delays from time to time. For example, Australia Post claims that 90% of orders that don't arrive by their estimated date will arrive within three business days.
- If your order is only a day or two overdue with Standard Shipping please don't worry as it will likely arrive soon. If your order is four or more days late with Standard Shipping or two or more days late with Express Shipping, please get in touch with us and we'll investigate further.
New Zealand Shipping
All orders shipped to New Zealand will be shipped with Australia Post Express Courier International. They advise a 3-4 business day delivery to most areas in New Zealand but we have had customers report delivery as fast as overnight.
Orders over NZD$175.00 can incur customs taxes in New Zealand. FightHQ has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and FightHQ will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned and FightHQ will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees, this is an illegal practice and as an established business we will not do this.
Due to the large size of certain products, such as Boxing Bags and Stands, we are unable to offer international shipping for these items at this time. We do stock some Boxing Bags that ship empty that you fill yourself, please do not hesitate to contact our customer support team for more detail on this.